Program planning and development for change management means defining your case for change and change strategy, gathering intelligence, conducting user experience analysis, administering assessments and selecting the most suitable change management methodology or framework. It involves identifying change characteristics and points of impact, preparing your change management team, establishing and assembling key stakeholder and sponsor groups and priming those groups.
Best practices research conducted with over 3,000 global Fortune 100 companies revealed that effective, visible and active sponsorship is the number one factor for achieving success with
change management initiatives.
Strategic planning and implementation includes attaining stakeholder buy-in, creating your sponsor roadmap, drafting an integrated communications plan and coaching guides, and constructing your resistance management approach. It's developing training plans and tailored training modules. Then, implementing the series of stratagems to create the awareness, desire, knowledge and ability to transition from your current state to the desired future state.
"If you empower your people to fulfill their potential, they will thrive and do their best work."
- Sir Richard Branson, Founder of Virgin Group
Performance management means conducting ongoing assessments to determine levels of success with meeting your business objectives, measurement of favorable operational impacts, identification of issues and achievement of people-dependent return on investment(s). It's ongoing analysis and refinement before, during and
after implementation.
Evolution is continuous.
"The only thing that is constant is change."
- Heraclitus